I'm looking for "Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization"
There's a torrent with no seeds, so if anybody has a download link or another torrent that works...
>>17458
I found it on irc.undernet.org #Bookz
!silvov Exceptional Service, Exceptional Profit - Leonardo Inghilleri.epub ::INFO:: 903.9KB
>>17468
>using IRC
>ever
http://libgen.io/book/index.php?md5=C2A160180A810699480E8FF699A70BC8