Click the button that say's "english" in the top right corner and then try it.

Here's a better question, when given the choice between asking a) the shop who you're having the problem with and b) a bunch of anons on 4chan you chose the latter.

>>5743472
their customer service looks like shit and i wanted an immediate answer

>>5743472
option b has always been the better choice in my experience. /toy/ has had a lot of dealings with them, knows how to speak english in full, & are immediately accessible.