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Anonymous
Bad customer service + guilt = humiliation
2015-12-01 21:36:05 Post No. 980706
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Bad customer service + guilt = humiliation
Anonymous
2015-12-01 21:36:05
Post No. 980706
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An employee of mine recently refused service to someone who didn't deserve not to be served. The person he refused works for another local business. I got a call from them telling me they'd be taking their business elsewhere from now on. I have since fired the person who refused service.
I asked them to come back to us but they said they would not. At that point, my behavior got a little strange. I offered to open a tab for him and his employees at the other coffee shop in our neighborhood, my only competitor. He said, "sounds fair." and that was that.
I contacted that coffee shop and asked them if we could have a tab which they said they didn't do. Then I talked to the owner, explained our situation, and he said he'd make an exception for us.
It's been a month, an expensive month. I felt so low about how we treated his employee that I made a strange, poor decision. But the fact that I'm paying the bill to our competitor is really the icing on the cake. We've had no relationship so far and now I have to go over there every day, even my day off, and pay for everything the business we lost bought. And because we don't control the tip, they go over board tipping sometimes 50 or 100%.
Do I deal with it like a man and stick to my offer or do I try to back out?