I will start tomorrow an INBOUND call center training and from reading online it seems many people find working in one is pretty awful but from what i gathered most were talking about OUTBOUND services, mine is mostly customer care from what i understood.
Will work in one for 4-5 months max before i start UNI.
page 10 bump for interest, help this guy out anons
prepare to have your soul ripped out, fucked in 20 different ways then placed back into your body EVERY shift. - from inbound customer care experience
I worked in an inbound call center for 3 months.
Easy, cozy job, and I'm a total social retard. You're reading off of a script. Your job is to be nice. Despite what people say, 95% of calls are standard, like autopilot.
You get assholes, yes, but you're expected to get asshole callers than leave unhappy/you can't deal with. The whole office jokes about them. It's just a voice on a phone.
The difference between inbound and outbound is huge. Outbound is suicide tier inducing. Inbound you have targets for logging calls, which, if you're any good with computers, you'll do 5X faster than the average normie working there. Lots of free time to browse the internet.
I miss that job. Useless company lost the contract.
>>28287450
this is quite correct
ive been working in one for a year. once you get into the rut its actually quite nice
>>28287520
Yeah, it took me a few days, first few calls sucked but it's just routine.
Can't stress how important computer experience is. It will take a normie 5 minutes to enter a paragraph long log, as they have to navigate 3 windows and keep spellchecking. So those are the times they will give you.
Windows-fu is so useful in these kinda jobs.
>>28287604
Wait what kind of computer experience was helpful?
I am familiar with computers and can program reasonably well.
How will that possibly help me write a paragraph faster? I don't get it.
>>28287688
No, I mean really basic stuff. I'm talking alt-tabbing, managing multiple windows and work spaces, ect.
Typing speed also plays a part, as does crash management (taskmaster: close whatever is freezing), as you will likely be working on mass built, poorly maintained machines.
Really entry level stuff. Your co-workers will be social, normal people who type with 1 finger. I don't like mocking them though, as they were all also really nice people and everyone helped each other out.
>>28286359
when I worked inbound it was OK. Most customers were taken care of following a simple checklist. The tricky cases were rare, and then I mostly just gathered details to open a support case someone else would be asked to solve.
The outbound people who shared our offices were going through hell though.
