>>/g/

>>16945872
I'll get banned or they'll go "wahhh, not ur tech support"

If they're legitimate (i.e. they actually encrypted your files) then there is nothing you can do. Wipe the drive and start over.

>>16945900
this

next time don't be so stupid.
hopefully you have backup of your important files.
It's all gone now.

>>16945943
>next time don't be so stupid.
It was my dad.

>>16946003
>allowing wrinklies to use your computer
Next time don't be so stupid.

>>16946026
Not my computer :^)

what i do is start with clearing out fishy entries in the registry (run, runOnce, etc)

i disable every service except for bare minimum

make sure you've cleared cache/cookies and temp data for any and all browsers. DISABLE ALL EXTENSIONS/PLUGINS. if any browser is out of date, do full unistall and clean up any remaining registry keys as best you can

then, once the running processes have completely gutted, i get a scanner going and try to clear whatever it may pick up

if it does pick up anything, i google its behavior to see if any extra steps need be taken

i close with a defrag/reboot because most viruses i find are on some old cunts pc that has never defragged the motherfucker before

>>16946031
>allowing wrinklies to use ANY computer
Next time... you know the drill.