Webex or Citrix may be cheaper

Why don't remote support people use RDP built in windows?
I have always wondered.

Ssh

>>54593503
If they're not in the same subnet or in a total different network
If you log in with RDP, the user gets disconnected and can't see what you're doing.
ease of use

>>54593503
I shit you not, if you people would take a few minutes to learn your systems instead of paying others to not learn, your companies would be better off.

>>54593523
>>54593503

You guys aren't actually this stupid right?

RDP requires either an RDP gateway or a port forward to bridge networks.

>>54593199
Step one - stop being a faggot
Step two - user your AD + powershell to start some foss vnc server on your faggot's pc on a random port and automatically connect you there, after you close your vnc viewer your the server should close
Step three - optional - for remote faggots only - use vpn to connect them to your company's network at local login

Here - AD (which you already have) + a bunch of FOSS programs + somebody to write that script (lets assume 60 usd/h - 2x60) + two faggots to test on and you did it. Now stop be a faggot and start doing your job instead of posting on 4chinz.

>>54593725
Nice idea, but we don't have this kind of money here. In India we go by rupees.

>>54593736
well, even better - tv's license vs homemade solution price difference becomes even bigger (2hx1usd =2usd for that script.

>>54593199
teamviewer ease of use is great, doesn't hijack sound/display, simple file transfer, works on most if not all operating systems, allows you to have an account for handling all your hardware, smartphone support, and handles multi-monitors properly

all which windows remote desktop software can't fucking do properly

if there was a better option I'd go for it because it's all proprietary

>>54593199
Try UltraVNC

ANYDESK / TEAMVIEWER
VPN + UltraVNC

>>54593517
then add a vpn :^)