AMA
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You are currently reading a thread in /g/ - Technology
You are currently reading a thread in /g/ - Technology
Applecare senior adviser here, just got home from a hard day of getting fucked by cunts who want free phones because they smashed their screens.
AMA and I'll answer what I can.
Also it's probably worth noting that I had no idea it was Apple when I applied as soon as you sign the 'tech support' contract and NDA they let you know.
>>54576669
>Also it's probably worth noting that I had no idea it was Apple when I applied as soon as you sign the 'tech support' contract and NDA they let you know.
What the fuck?
My question: Are you a genius?
Are you saying you didn't know you applied to work at Apple?
>>54576694
No I am a Product Specialist, mostly a genius but far more training and flexibility
>>54576699
and yep, literally no idea, they hide it very well. Apple outsource their tech support but you know...they pay my wage and my email is @apple.com etc etc.
>>54576699
Actually I was scared af when I found out because I only ever owned a 3Gs and fucking hated Apple products but there is 6 weeks of training and mandatory brainwashing sessions(not joking). I do really like a lot of things now about Apple products but it's my job to be a shill.
So how do you like living in America, Pajeet? Is potty training a part of Apple's training?
>>54576669
Is it normal for genius bar appointments to take over an hour past the scheduled time?
Is it normal for some random genius to say fuck it to the metal support on a key cap?
>>54576748
Straya M8, which is good. All the customers are racist af, the second they connect to me
"Holy shit, thank god you're not nigger"
>>54576764
Look I get many many problems from those guys depending on where they are located. Yes they overbook sometimes but for the most part it's old fucks that want every little thing about their email and shit fixed.
You can only position so hard to get people to fuck off.
>>54576748
Also dealing with fucking agents from Manila are the bane of my existence, they fuck everything up.
>>54576669
No one cares Pajeet.
>>54576926
Fair enough, I just took a stab and assumed people might want some insight into the inner workings, or keywords to get free shit etc.
>>54576959
Free shit you say? Please go on...
>>54576959
It's all common knowledge.
Hire, brainwash during training with "we're hapi family nao xD look how much we clap xD", sell sell sell.
>>54576989
It's phone technical support, we don't sell anything. I wouldn't even know how much shit costs.
>>54576669
Does having an @apple.com mail address have any effect on your life?
Do strangers treat you differently because you are working at one of the biggest companies?
>>54577073
I would never use that shit outside of work and in 99% of cases it not worth Apple chasing me down.
I did get a free Apple shirts and stuff that only we get. Not even the store guys get which I wear from time to time to brandish being a complete faggot.
>>54577073
My father seems rather depressed ever since I started to use it but I think that's just coincidence. I get a lot of e-mail for male dating sites and dldos and other sex toys, but not so much other differences otherwise.
>>54576769
Ex-"genius" in a Sydney store, can confirm this happens in person also. Old white people are good for a laugh.
>>54577101
xD (laughing)
>>54577128
Ah you, I have a question, can you guys see iLog and our cases or do you GSX or some other tool? Every time I call George st they play dumb and make me go through the whole thing again.
>>54577189
Heh this guy knows what's up, m8 HT204128: How to go fuck yourself.
God I want to say that every day.
>>54576669
I'm unable to gain agreement, can you please take this call?
I thought the NDA was only after you got MZ.
>>54577156
Everything now is done via Mobile Genius on the iPads and it has everything from gsx and ilog I believe. So assuming you've spoken to someone with Mobile Genius access, they're just a lazy cunt. Who did you speak to?
What Is the most difficult problem to fix
>>54577204
Wasn't sure you'd see it, so deleted and redid it as a quote.
I was going for T2, then they told me the pay, plus you guys get surveys before you get the chance to fix everything with follow up, plus you're Mac now too? Yeah no, I'm Mac and iOS, but ain't no way I'm letting them put that voodoo on me.
>>54577224
That's good to know, I suppose it's worth gaining agreement, also no idea can't remember the dudes name but I do make many calls a day.
It's funny today I found out there is a Kbase that allows us to override an ARS manager decision and just tell the cx to go to mates rates or some shit and I'll just CS code the repair.
>>54577247
The customer.
>>54577250
Also I was Mac+ then took T2 iOS to get to Mac+ T2 which now pays the most.
I wish I was still in T1 most days.
>>54577255
Can't tell you how many times I'd get cunts come in with cracked screens (often multiple devices) with a CS code for each because they'd logged enough calls to AppleCare claiming an "electric shock" from their charger had caused the damage.
>>54577247
I would sayyyyyy when people try to upload 50k photos to iCloud, the system is a consumer level tool and can't handle it, there really isn't a great way to fix that if it breaks and for Australians it can take weeks, positioning that can be difficult.
ACTUALLY! fucking Thai people, there is no Thai line for them to speak to so we have to sit there for hours phonetically spelling everything out and I can't help reset their passwords because again...they are in Thai.
>>54577247
>What Is the most difficult problem to fix
Stupid customers. "I installed this random thing that said I had a virus, now I have viruses! I thought Mac's were supposed to be secure!"
"No one told me about AppleCare insurance, you should cover my repair!"
"I read online everyone with a 4 year old phone has this issue! You have to fix it free!"
"Why do I have to answer these questions? I'll send you my driver's license!"
"AT&T told me the voicemail issue was something everyone was having with their iPhones and that only you can fix it!"
>>54577255
I had stores tell customers to call us to have you guys override it.
>>54577293
>>54577293
Thai people also #1 for cockroaches in machines. Closely followed by Indians.
>>54577268
Our T2 was a $0.50 raise. I took myself off that list the second they told me the raise. I still correct T2's though. One of you guys had a customer clear cache to remove malware...
>>54577326
Like I said before I am in Australia, I was casual on $23.88 an hour, then fulltime is $20.50, T2 Mac+ only recently got a proper raise to $46,000 per year with incentives so that's the better place to be.
>>54577339
Also, you're not vendor. That's key. Did you get your free iCloud 200gig?
>>54577339
Man that's rough for the shit you guys put up with. Starting Genius pay in stores is like $28.50 an hour and that's before penalty rates on Sundays and public holidays
>>54577353
Yeah, because we still have Single signon ID's we get that, we also get our own separate discount. It's not as good as when I was at JB but I still have mates there.
>>54577360
U WOT CUNT, I might have to apply there. I know people yell in face and on the phone but they dehumanize us because they can't put a face to the voice.
>>54577378
Don't say you do AppleCare on your CV when you apply at the store. They won't hire you. I've tried.
How do I scam Apple to get free stuff though?
>>54577432
You don't want the free stuff. It isn't good. It's *usually* a mug, a phone case, or a free keyboard.
>>54577409
Nah I list the parent company, they know what's up.
>>54577432
It's more so if you're hard done by, if you have a faulty Mac or iPhone that keeps breaking even out of warranty you can get a replacement. Just keep acting like a fucking child, go from T1 to T2 to customer relations and fight with them. It makes me sad but the squeaky wheel gets the grease. The highest level of appeasement they can offer is $300 worth of shit if you complain enough.
>>54576669
Is it true that the hardest part about working for Apple is telling your parents you're gay?
>>54577674
I told them you were gay. They asked who anon is, but didn't seem to care.
>>54577300
Sounds like every consumer-facing tech support job ever. Why is this a thread?
>>54576669
As someone who just purposefully broke mu phone to get a new one before my apple care ran out. Toppest of keks
lel feels good i bullshit apple stores all the time
When ever i buy something and it "breaks" aka a scratch gets on the screen etc or some cosmetic damage i just say it was like it when i got it. Do you guys get people like this a lot?
also
>dat 14 day return policy
i abuse this way too much lol
>>54577656
can confirm for acting like a retard child. Works every time for me. Just play as dumb as you can and you are good to go.
>>54576769
>>54577128
>racist
>laugh
Whats so funny / racist about wanting to discuss complicated technical issues with someone fluent in your own language?
>>54578263
Is there some "Back to Facebook" meme? Just asking.
>>54576669
How'd you apply? know anything about the people who repair macs at the genius bar? Id enjoy doing MBP repairs, fuck ios stuff though the user base is awful. Is the genius bar repair work contracted out or done in house?
>>54578327
>Newfag can't make own memes
>Succumbing to board culture
>>54577649
>free apple keyboard
TELL ME HOW TO GET THIS FREE SHIT YOU SPEAK OF
Dumb fucking Sheeple cunts. Nuke Tim Cooks's gay asshole.
>>54578319
Back to >>>/pol/, you racist! Why are you so afraid of multiculturalism, anon?
So if someone breaks their screen they don't get a new phone under warranty?
How can make my MacBook Pro die and have AppleCare give me a free upgrade when Skylake comes out? Gotta make it look like an accident, it's a 13" 128gb model btw, bought last August.
