> client brings in brand new hp pavilion sleekshit
> it's stuck on boot screen after some windows updates
> unscrew everything on the back
> pop out the battery
> Remove the keyboard
> remove faceplate
> unplug fan
> unplug wireless card
> remove wireless card
> unplug hard drive
> remove hard drive
> unplug screen
> Unplug speakers
> unscrew and remove motherboard
All this just to get to the fucking RAM
> Reseat ram to see if that helps solves the issue.
> now it just boots to auto repair and then a black screen
>>51775070
>some Dell laptop, early 2011 model, I think it was one of those XPS13's or 11's can't remember
>customer says she might have a virus
>ok
>go to remove hard drive so I can put it into another, faster desktop workstation that will scan it quick
>go to underside of laptop
>remove the access panel
>only the RAM is available, no harddrive access
>wat
>realize I have to take apart the ENTIRE thing just to get to the hard drive
>take out all screws
>pry out the keyboard
>pry open the bottom chassis from the keyboard frame
>oh wait the keyboard frame won't come up
>have to split the bezel on the screen to get to the screen screws
>remove screen screws
>lift the screen up and out of the computer
>finally the keyboard frame will come out
>top of the motherboard
>unscrew and take out the motherboard
>hard drive is attached to the motherboard's underside in a proprietary caddy
>unscrew the caddy from the hard drive
>4 "walls" to the caddy fall off the hard drive, its not really a caddy more like a brace or somethng that attaches to the motherboard
>all just to get to the hard drive.
fucking dell, they made an access panel for the RAM but NOT the hard drive at all.
Repairing notebooks is hell
>>51775272
as an Apple Genius, it's fairly easy. We just take the laptop out the back and toss it, open up a new one, and tell the customer that all his data got lost while they were being transferred over.
A nightmare is changing the CMOS battery on any laptop. Even if you know what's wrong it usually is less hassle to just buy a new computer. It's a pain in the ass and it should'nt be
>>51775314
kek
>>51775343
Half the time you can just pop a new one in though.
Unless they are in those stupid casinfs and connected to the mobo via a 2 pin wire
>>51775070
That sounds like a s/w problem desu senpai.
You probably didn't need to do all that shit.
>>51775343
Huh? How is it that hard? It's easy to get to on both my thinkpads and my old asus eepc wasn't bad either.
>>51775489
I thought that too but my boss told me to reseat that shit anyway.
>>51775314
That's genius
>>51775652
>I thought that too but my boss told me to reseat that shit anyway.
Why does your boss hate you?
Did you talk shit about his waifu or something Anon?
>>51775314
well not anymore with iCloud r-right senpaiii?
just sync that bitch up and return it.
>>51775719
well it did do something since it now boots to auto repair instead of an endless startup.
Not that it helped all that much.
>>51775669
Kek
>>51775839
I guess that is better than nothing.
>>51775070
>What is memtest86+
>>51775250
Why are you removing the harddrive for a software issue?
>inb4 I can't use a livecd.
>>51776236
He said that he was going to take it out and scan it on a faster computer you autist
>have to program in ASP
>>51775070
>SW or HDD problem
>reseat RAM
>>51776236
Removing the HDD is a correct course of action for an infected machine.
>>51776288
>Scan it on a faster computer
That's fucking negated by the amount of time it took to pull the drive holy shit.
>>51776351
I just use a livecd, pull the rootkit out and reboot into safemode run mbam. Worked well for me. Have yet to pull a drive on any infected machine. It is certainly not the best course of action when you're in a time crunch and the machine requires complete disassembly.
