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Anonymous
Off the clock procedure and customers
2016-05-17 00:15:45 Post No. 17151805
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Off the clock procedure and customers
Anonymous
2016-05-17 00:15:45
Post No. 17151805
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Please tell me if this was the right thing to do. If not, please tell me the correct way to go about the situation. I'd ask my department manager but I get my 2 days off tomorrow and the next day.
I work at Walmart usually 8am to 5pm. It's Monday, and while it wasn't a particularly harsh day, I had just wanted to go home after I clocked out for the day. I was pooped. Don't get me wrong, I love to help, and I'm very kind, but shit, sometimes I just wanna go home.
Anyway, as I was walking down the action alley, two Indian customers stopped me
>insert dreaded "excuse me" phrase here
>"Do you work here?"
Note I was still wearing a navy shirt and tan pants. I wasnt wearing my Walmart vest as I keep it in my locker. My hoodie was thrown over my shoulder. Keys in my hand. Backpack on my back. Essentially I was a customer now but I was still dressed in Walmart colors.
>Me: Yes, but I'm off the clock. What do you need?
>[The customers ask about car vacuums and I have honestly never seen them in store]
>I say: "I don't believe we carry these. If we did it would be here [i show them where the rest of the vacuum cleaners are; the area they are already standing in]"
>I continue: "Did you try Walmart.com? Some items are online only"
>They ask where the TLE section of the store is and I point them in the right way
>I walk away
I understand I probably should not have said "I'm off the clock" but I was kind of pissed. I didn't want to help but I didn't want to be a dick and blow them off entirely. When off the clock I've been known to still give directions to things. What is the correct way to go about speaking to a customer when you literally clocked out no less than 5 minutes ago?
