I'm assuming there are some people here who work in Technical

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Anonymous
2016-03-01 14:13:04 Post No. 16864617
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Anonymous 2016-03-01 14:13:04 Post No. 16864617 [Report]

I'm assuming there are some people here who work in Technical Helpdesk/1st Line Support/Helpdesk Advisor roles... I've got an interview coming up for a position like that tomorrow but my degree (ICT) was about 5 years ago and I really can't remember anything.

Could anyone offer advice as to the best questions/responses/things you would recommend memorising in preparation? I've literally been a NEET this entire time and I'm hoping this could turn things around... :(

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Anonymous 2016-03-01 15:01:01 Post No.16864679
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Anonymous 2016-03-01 15:01:01 Post No.16864679 [Report]

>>16864617
They'll train you. The interview is just to check you're not a moron. These jobs have high labour turnover so they take what they can get.

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Anonymous 2016-03-01 15:09:12 Post No.16864697
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Anonymous 2016-03-01 15:09:12 Post No.16864697 [Report]

>>16864617
Helpdesk is pretty much entry level and I think you're over qualified in terms of technical skills. They just wanted to see if you're not an insane person.

* quick tip since you're a NEET : make sure you're holding something in your hands during the interview (e.g. roll of paper, pencil case etc), studies shows that it'll make a candidate less nervous.